Your sports management software allows you to retire from a team (as long as you don’t own the team) and it will delete it from your My Teams page. To do this, complete the steps below from within the web application:

• Go to My Account in the top right corner
•  Go to Manage My Teams
• Click on the Retire from this Team button

If you are the Team Owner and would like to remove an old team from the My Teams page, you can delete the team by going to My Account and selecting the Manage My Teams button.  A list of your teams will appear in the panel on the left, simply choose which team you want to delete and select the Delete this Team button.

NOTE:  At this time all account management features must be done in the web application.  We are planning to add the account management features to the mobile apps in the future, but are not there yet.

As the commissioner of a league or club, you have the ability to see all of the members in your league, including other commissioners, right from the roster page within your league management software.  From the roster page, you are able to add members to your roster by clicking the “New Player” button and can edit roster information by selecting the “Edit” button in the manager column on the right side of the roster page (highlighted in yellow).

You can also assign players to a team and transfer existing players among any of the teams by selecting the “Change Team” button. For leagues that are still being finalized, you can create new players and choose to leave them unassigned to a team.  To move several players to a new team all at once, check the box on the right side of the roster page, then scroll to the bottom and use the Bulk Actions feature.

When you use the Disable function, you are removing a team member’s access to your TeamSnap site. The team member is still retained on your roster, will show up in the Availability list, can have Statistics input for them, as well as all other normal functions. The team member, however, will no longer be able to log into the team website.  You may wish to use this feature if someone is leaving the team for an extended period of time or if a player still remains on your team, but you do not wish them to have access to your site.

To disable a player’s access, do the following:

• Click on the person’s name on the Roster tab
• Click the Disable button (found on the Status line)
• Click the Disable “Player Name” button
• Click OK to confirm that you would like to disable the player

Once you have disabled a team member, you will need to send them a new invitation to allow them to rejoin the team.

When you log into TeamSnap for the first time using Facebook and you do not already have an account, one is created for you with a random password in the background on the TeamSnap site. If you want to unlink your TeamSnap account or just want to log in without using your Facebook login, you will need your username and password. Since you don’t know your password, you can reset it on your end. To find your username and/or change your password, you will need to do the following:

• Click on “My Account” in the upper right-hand corner of the screen.
• Click Account Settings.
• Click Edit.
• Make note of your username or you may change it, if you wish.
• Enter a new password
• Click Save

You probably know that you’ve always been able to create custom roster fields in TeamSnap, to capture information about players that isn’t already baked into the online team management software. But now, in addition to being able to capture text information, you can optionally define the custom fields as checkboxes, pop-up menus or dates to allow players to enter information in whatever format is most appropriate.

The possibilities are limitless and give you a lot more flexibility in terms of capturing and storing all the information you need to most effectively manage your team. Managers can set up custom fields by going to the Manager tab and choosing the Custom Fields option on the tab bar.

You can add custom fields to your Player Profile pages on the Premium Plan.

FOR TEAM MANAGERS

You found TeamSnap and fell in love at first sight. You have created your team and filled in all of the setup information, now how do you share the good news with your team?

• Step 1: Pinch yourself, this is really happening.
• Step 2: Click on the roster tab and fill in the names and email addresses for your players if you have not already done so.
• Step 3: Click on an “Invite to Join” button on the roster page. You will be taken to the invitation page where you can customize your invitation and select who will receive the invite.
• Step 4: Once you have invited your players to join, just sit back and relax. After they accept the invitation they will create a TeamSnap account and gain access to the site.

You have imported your roster and the invitations have been sent, what should you do from here?

This is a great time to personalize your website and share information with the team. From the Manager tab, you can change any of the site preferences and team settings. Import a photo and the team logo to make your website look fresh and glam. You can also do some other slightly less enchanting but still very important things like fill out the schedule, add photos, or enter outstanding payments on these respective tabs.

Voila! The honeymoon phase may be over, but things only get easier from here.

FOR PLAYERS

You have received your email invitation to TeamSnap, now what do you do?

• Step 1: This is all very exciting, take a moment to gather yourself.
• Step 2: When you receive your invitation, click on the link to get to the welcome page.

If you are new to TeamSnap, click on the “Create a New Account” button and create a username and password.

If you have an existing TeamSnap team or league management software account, just accept the invite with your current login. This will then add the team to your My Teams page.

You are all logged in, what should you do next?

This is a good time to enter your user information on the Roster tab so that coaches and teammates will know how to contact you. After you have entered the player contact information you can add contact information for additional persons who should be listed with this player (such as Mom, Dad, a spouse, etc.). Each additional contact may optionally be given their own login to manage the player’s information. Our help article detailing this Shared Access Feature can help with this.

Take some time to look around and explore the website. Now is a good time to view the schedule or check out the photos tab to upload that picture of you dunking last season.

Welcome to TeamSnap! We are thrilled to have you.

Got a question? You can always refer to our Help and Support page. If you’re still having trouble, you can drop us an email at support@teamsnap.com.

You can sort names on the Roster by Jersey Number, Name or Position.

Sorting happens live thanks to some Javascript wizardry, and you can sort Players and Non-Players differently, if that’s how you roll.

Just click in the header of whichever column you want to sort by. Easy!

When we send text messages in TeamSnap we utilize the email to SMS gateways that many cell phone companies provide for their customers. In order to receive texts, you need to select your carrier from our preset drop-box of providers.

If your company is not on our list, we either have not been able to obtain an email to SMS address or they do not provide one for their customers.  If you are able to obtain this email to SMS address, we would be happy to support the phone provider you list. As an example, T-Mobile in the USA has an email to SMS address of phonenumber@tmomail.net.

If you can contact the provider and find out the specific email address that provider uses, we can get them added in!  Please email support@teamsnap.com with the address and we can work to add your carrier.

PLEASE NOTE:  Mobile providers in the UK and Australia are no longer providing this free service to their customers, so TeamSnap text messaging is not available in these areas.  Also, Cricket in the US does not provide our type of email to SMS texting, so they are not a Provider option.

ALSO NOTE:   It seems that some service providers do not enable email to text automatically. For Rogers Wireless you need to do the following:

• Send text to: 0000000000 (10 zeros)
• Subject: Subscribe
• You should get a response that says that you have subscribed to wireless email to SMS.

You can use the Season Archiving feature to save a copy of your current season and create a brand-new blank season, with options to carry over your roster, messages and photos. Your team website will be ready to start entering your new schedule, payments, statistics, and photos.

Within your team scheduling software, players and managers will be able to look at an archived season and view past games and associated data, but they will not be able to edit or add anything new to an archived season. An archived season will have a gold banner across the top of the site, alerting you to the fact you are viewing a saved season.

Only the Team Owner will be able to go back and make edits to the past season. An archived season will show the features of the current plan (Free, Basic, or Premium). An owner can still do the following within an archived season, depending on the current plan:

• Add message to the home page
• Email or Text the team listed on the roster for a specific season
• Add a game or event or enter a score
• Edit payments, refreshments, stats
• Upload a photo
• Broadcast or post a message the team listed on the roster for a specific season
• Edit items under the Manager tab

A couple things of note:

• Once you archive a season, it can’t be undone–so please make sure you understand how the feature works. If you have questions, feel free to email support@teamsnap.com.
• Only a player listed on a roster at the time of archiving the season will have access to that specific season. If a player is deleted after a season is archived, they will still have the ability to view the archived season but not the current one.
• An archived season is always associated with a current season and will mirror the plan and the available features of that current season.
• All games/events may not be archived. If the team has a large number of rosters and/or events, the availabilities might not be copied to the archive, for purely technical reasons. The current cutoff is whether the number of roster entries times the number of events > 10,000. This is typically enough for most teams, especially if they archive each season.
  

If you liked this article, you may also be interested in “How do I archive a season?”

Seeing Double??? Do you have a parent that has multiple kiddos on the same team?  Do you have a manager who also has a player on the team?  If you have double vision, please consult your local Ophthalmologist; if you need to add multiple roster spots, TeamSnap can help.

Multiple roster spots can be handled under the same username.  Each player/non-player needs their own seat on the roster, and each seat needs an Invitation to Join.  Anyone with Manger Access to the team can set up a spot for each player/non-player and associate the same email address with each profile.  After added to the roster, each invite needs to be sent by the Manager.

If the player does not have a preexisting username, they can set up their TeamSnap account using the first invitation.  To start an account, use the Set Up a New Account button on the right side of the Sign Up Page. Prompts will follow to start their account.

After the player has an account, other roster spots can be added.  Each invitation needs to be followed to the Sign Up Page.  Users can log in using their current username and password on the left side of the page for Existing TeamSnap Users.  This will add each player to the same username so all accounts can be accessed under a single log in.

TeamSnap allows you to add multiple email addresses and phone numbers for each roster entry. You can also add additional people that you want to grant access to the team on behalf of a player.

When adding a new player to the roster, you will want to list the primary contact with the player’s name. This primary contact can have multiple email addresses and phone numbers associated with them and each will show on the Roster page.

If more than one email address is associated with a member of the team, the email recipient that accepts the invitation first will assume the role of the “player” and create the username and password for that player’s account. Any subsequent email recipients to accept an invitation will automatically be assigned as “Family Members” for that player.

If you’d like to add additional family members or contacts (such as mom, dad, grandma, emergency contacts, Aunt Alice, etc.) to associate with the player, just edit the Player Profile page and click on the “New Family Member” button and follow the prompts to grant that family member “Shared Access” to the team and send them an invitation to join.

A player or family member can mark any of their email addresses and phone numbers as “private”, which means other members of the team will not be able to view them (however, note that the team owner and manager(s) will always have access to all information marked “private”).

Take a look at our blog entry for even more details: “Wow! Totally Improved Contact Handling, For Youth Teams and Everyone” or check out this help article: “Can I have multiple logins for my player account?“

Yes! We understand that there are many situations when folks want separate usernames and passwords to access their roster account, including using their own name to participate in our instant messaging/live game update feature, TeamSnap Live!

To accommodate this, one can now create additional contacts and invite others to share access to their player’s TeamSnap team. To accomplish this, they can do the following from our browser version of TeamSnap (not the mobile app):

1. Click on the name of the player on the roster page to get to their “Player Profile” page.
2. Click on the “New Family Member” button to add contact information for additional persons who should be listed with this player. (EXAMPLES: Mom, Dad, legal guardian, emergency contact, spouse, etc.)
3. To grant this new person the ability to access the team on their own, click the “Shared Access” box.   The box will automatically appear once a valid email address has been entered.
4. Click the “Save” button and an invitation to join the team will be automatically sent (you can elect not to send an invite by un-checking the “Send this contact an email invitation to join the team” check box). Note that the player on the Roster needs to have accepted their own invitation to join the team first before one can send such an invitation.

The invitation can be customized or the default wording can be used.

Any person with “Shared Access” can now access the player’s account with his/her own username and password. “Shared Access” allows a person to edit any player information, as well as the ability to add and edit other contacts. A person with Shared Access won’t be able to alter shared access settings (for themselves or others) or send/re-send invites.

IMPORTANT:  Invitations to grant Shared Access may not be sent until the original roster member has accepted their invitation to join the team.

In the following article we cover…

What is roster import?

What fields can I import?

What type of files can I import?

How do I prepare my file?

Where can I find this feature in the web app?

How do I map fields after uploading the file?

How do I fix errors?

What if I import the wrong data?

How do I invite players?

What is roster import?

It’s your new favorite feature! No more manual typing or cutting/pasting player information into your roster tab. With roster import, you can upload a file (.XLS, .XLSX or .CSV), map the data to TeamSnap roster fields, and ta-da! Instant roster.  Get started with your Roster Template here!

What fields can I import?

In a word: lots. Name, email, gender, birthday, jersey number, position, phone number, and address, just to name a few. If you’re a visual learner or a picture book enthusiast, feel free to check out the image below.

What type of files can I import?

You can upload .XLS, .XLSX or .CSV file formats. Bonus points if you know what those letters stand for.

Please Note:  Only 100 roster entries can be uploaded at one time.  If your roster has more than 100 members, please divide your upload into multiple batches.  

How do I prepare my files?

The columns in your file should roughly match the fields in the player profile. Here’s an example of a file that you might want to import. The first line of your file will be read as column headings.   The example below includes the player’s last name, first name, email, telephone number, date of birth, gender, and jersey number.  

You may not want to import all of the information, so the import feature lets you select which columns to import.  

Please Note:  Only 100 roster entries can be uploaded at one time.  If your roster has more than 100 members, please divide your upload into multiple batches.

Where can I find this feature in the web app?

To import this file, login to TeamSnap and select the roster tab for your team.   Then select “Import Players.”

Select the file you want to import from your directory. Select “Open.” You’ll see the screen below.

How do I map fields after uploading a file?

For each column of data, select the corresponding TeamSnap Column Name from the pull down headers. If you don’t want to import a column, or there is no match, select “No Match.” We’ll import only the data that has a matching column name. We promise!

Once you’ve selected your column headings, it will look like this:

How do I fix errors?

You may receive some error messages. Don’t panic. In this example, the system noticed that some of the birthdays were not entered correctly. To edit the information, select the field and make the change. If you don’t have the correct information, the system will only import the correct fields, and you can go back later to add any missing or incorrect data directly to the roster.  

Once you’ve finished editing your roster data, select “Save Roster.” To view the updated data, simply click on a player’s name on the Roster tab to open their player profile.

What if I import the wrong data?

It’s okay. We all make mistakes. You have two options for correcting information:

• if you have just a few changes, you can select each player and edit the data in each profile OR
• if you have quite a few changes, you can delete the players from your roster, make the changes in your original file, and import the file again.

How do I invite players?

There are two ways to invite players. At the bottom of the import players screen, select (or unselect) the checkbox to automatically send invites to the players on your roster.  

You can also send invites later directly from the roster page. Simply click the “Invite to Join” button for a player on your roster.  

From the following screen, you can select which players and non-players to invite and create a personalized invitation.

For additional help, check out this video — coming soon to a theatre near you!

The post How to Import Your Roster for a Stand-Alone Team appeared first on TeamSnap.

Starting a new team with some familiar faces? You’ve come to the right place! With “Import from Another Team,” you can invite current or former teammates directly to your new roster. Here’s how to do it:

1. First, log in to the web app and head over to the Roster tab.

2. You’ll see a yellow bar across the page, and you’ll want to click on the third button in that row, labeled “Import From Another Team.”

3. Now you’ll see two columns. The one on the left will have a list of all the TeamSnap teams associated with your account. Clicking a team name will give you a dropdown list of all the players on that team.

4. Click the names of the players you’d like to import.

5. Make sure the box next to “Send these players email invitations to join the team” is checked.

6.Now click “Import X Players” (with X being the number of players you’ve chosen to import). 

7. You’ll get one final pop up asking if you’re sure you’d like to import. It’s almost time…

8. This is the part you’re gonna love. You’ll be brought back to the Roster tab, where you’ll see a flashing green bar that says, “Players have been imported and invitations sent.” Success!

For the visual learners, here’s our video tutorial on importing players from another team:

The post How do I import players from another team? appeared first on TeamSnap.